Return Policy

Welcome to XSYVN, your ultimate destination for all your home goods needs! We are committed to providing you with the best shopping experience possible, and that includes making sure you are completely satisfied with your purchase. We understand that sometimes things don't work out, and that's why we have a hassle-free return policy in place.

Returns and exchanges are an essential part of the shopping process, and we want to make it as easy as possible for you. Whether you've changed your mind, received a damaged item, or simply aren't satisfied with your purchase, we've got you covered.

Our Return Policy:

1. Easy Returns:

We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you can initiate a return by contacting our customer service team or by visiting our website. Our team will guide you through the process and provide you with all the necessary information.

2. Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Please ensure that all tags and labels remain intact. Some items may have specific return requirements due to their nature, such as personalized or perishable products. Please refer to the product page for any additional information.

3. Free Return Shipping:

We want to make your return process as convenient as possible, which is why we offer free return shipping on eligible items. Simply reach out to our customer service team, and they will provide you with a prepaid shipping label. Just pack the item securely and drop it off at the nearest shipping location. Once we receive the returned item, we will initiate your refund or exchange.

4. Refunds and Exchanges:

Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If everything checks out, we will process your refund or exchange within 5 business days. Refunds will be issued to the original payment method, and you will receive an email notification once the refund has been processed. Exchanges will be processed based on the availability of the desired item.

5. Damaged or Defective Items:

We take great care in packaging and shipping our products, but we understand that accidents can happen. If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. Our team will guide you through the return process and arrange for a replacement or refund.

6. Non-Returnable Items:

While we strive to offer a hassle-free return experience, there are some items that cannot be returned for hygiene or safety reasons. These items include but are not limited to personal care products, mattresses, pillows, and bedding accessories. Please refer to the product page for any specific return restrictions.

7. International Returns:

For international customers, the return process may vary due to customs regulations and shipping costs. Please contact our customer service team for further assistance regarding international returns.

At XSYVN, we value your trust and satisfaction above all else. Our return policy is designed to ensure that you have a stress-free shopping experience. If you have any questions or need further assistance, our customer service team is always ready to help. Thank you for choosing XSYVN, and we look forward to serving you again soon!